![]() Had to wait to get to checkin counter only to then be directed to a much longer line outside in the heat. It was obvious that this location had overbooked. There were no Pros to my experience, but below are the CONS: 1. I will not be doing business with this location again. Needless to say, I am very disappointed at how this Budget location is handling this situation and not taking care of a Fastbreak customer. All of my rental drop-offs have been closed out within 12 hours of returning. I am an avid business/leisure traveler who has extensive car rental experience, but I have never experienced this before. I requested customer service to close out rental and still no action. BIG MISTAKE!! Should have asked for a return receipt as we are now over 48 hours since drop-off and it still shows that I have the rental! Tried calling the actual location and keep getting routed to corporate customer service. I asked if anything else needed and the lady stated to leave the keys on the dash. Photo is time stamped showing time and date I dropped off the car. Took down all necessary info, took a photo of the dash indicating a full tank and the mileage. ![]() ![]() We arrived an hour earlier than drop-off time and parked the car in the rental return line. No issues with the car until it was time to check the car back in. Truck was good, but did have rear driver side fender/bumper damage which was duct taped. The agent replaced our vehicle with a Ford Expedition. We get our vehicle and upon seeing it, it had a cracked front windshield and plenty of body damage (scratches, dings, dents). I rented a car from this location for a 3 day trip to Denver with my wife.
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